Global Hotel Chain Sharpens Focus and Strengthens Team Connections With Betterworks Goals & Conversations

Executive Summary

The Business Challenge

The Solution

The technology management division partnered with Betterworks to develop a fluid goal-setting process; however, it was the addition of structured and unstructured manager-employee conversations through the Betterworks platform that was a game changer. 

The division’s HR team initially designed the program to have managers use the Betterworks Conversations module once or twice a year for guided conversations with employees. HR bumped up the cadence to quarterly after receiving overwhelmingly positive feedback from managers and employees.

It also connected the use of the Conversations module to its employee Net Promoter Score (eNPS) by asking employees about their biggest challenges. This practice evolved into more targeted questions managers could use to start quarterly conversations.

The technology management division’s head of HR added games and hypothetical scenarios to the Betterworks goal-setting tool to help employees understand how to set effective goals — contributing to a far more dynamic process than the previous static scorecard.

The Impact

The Betterworks Conversations module has resonated so powerfully that the company’s technology management division consistently has very high completion rates for conversations. 

The results go beyond participation. The division monitors progress toward goals every week and boasts that it’s meeting its objectives as a team while still being able to pivot as needed. And in 2022, the team saw significant growth in its eNPS score. 

Betterworks gives people managers the guided support they need for better conversations with employees. This fosters transparency and has created nearly complete alignment between how employees and managers rate employee performance. 

“Now we have a great way to show what we’re focused on, to make sure we have transparency and alignment,” the head of HR for the technology management division says. “The Conversations module has really helped with better alignment and trickled off into better informal one-on-ones outside of the module.”

That alignment is critical because nearly all employees work remotely. The division was worried that going remote would negatively affect the culture it had worked so hard to cultivate. However, the infrastructure Betterworks provides has only helped.

“We have a fantastic culture at [our company]: It’s our biggest selling aspect,” the technology management division’s head of HR said. “Implementing Betterworks, and everything working together, helps build the culture. It’s a pillar of our culture.”