Unlock Business Value with Betterworks Services and Support:
Your Trusted Partner in Navigating the Performance Management Journey
What You Get
13 Years Average
Change Management Expertise
90+
NPS Scores Consistently
95%
Methodology that delivers on time
98%
Projects Delivered On Budget
Professional Services
Your Success, scaled. Betterworks Professional Services is more than just a service; it’s an investment in your long-term success. By choosing us, you’re not just getting a performance management system, but also gaining a strategic partner committed to turning your goals into achievements.Let us be your guide in this journey toward improved performance and business value. With Betterworks Professional Services, the path to excellence is clearer than ever.
Onboarding
Change Management Services
Implementing a new performance management system isn’t simply about upgrading software or creating new processes. It’s about reimagining how your organization measures, tracks, and enhances performance at all levels. Effective change management ensures that your team understands the value of these new measures, adopts them willingly, and utilizes them to their full potential.
On-Going Adoption and Business Value
Signature Support Services
Customer Support
Navigating the world of performance management can be challenging, but you’re not in it alone. At Betterworks, we’re committed to ensuring that you have a smooth, rewarding experience at every touchpoint.
Our mission is to help you make work better through effective performance management, and our dedicated customer support team plays a pivotal role in fulfilling that. We’re here to ensure that your journey with Betterworks—from implementation to daily operations—is as seamless and beneficial as possible. Your success is the yardstick by which we measure our own.
Betterworks has allowed us to manage our talent programs and initiatives through the appropriate technology, enabling accountability, transparency, insights around potential, coaching and engagement, and facilitating friendly user tools for feedback and recognition. Betterworks has become a book of records that tells the story of our employee’s journey of growth and development through Echelon.
Sr. Manager, Talent Echelon Wealth Partners
What’s Included
| Professional Services & Support | Enterprise | Mid-Market | |||
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| Designated Customer Success |
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| Customer Success Manager |
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| Change Management Services |
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| Online Knowledge Base |
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| Signature Support (Add-On) | Enterprise | Mid-Market | |||
| White Glove Support
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| Designated Technical Support Contact
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| Betterworks Guides* |
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| Enhanced response SLA |
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| Professional Services & Support | Enterprise |
| Program Design |
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| Ongoing Customer Support |
|
| Live & On-Demand Training
|
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| Designated Customer Success |
|
| Customer Success Manager |
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| Change Management Services |
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| Online Knowledge Base |
|
| Templates |
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| Community Support |
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| Mid-Market | |
| Program Design |
|
| Ongoing Customer Support |
|
| Live & On-Demand Training
|
|
| Designated Customer Success |
|
| Customer Success Manager |
|
| Change Management Services |
|
| Online Knowledge Base |
|
| Templates |
|
| Community Support |
|
| Signature Support (Add-On) | Enterprise |
| White Glove Support |
|
| Designated Technical Support Contact |
|
| Betterworks Guides*
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|
| Enhanced response SLA |
|
| Mid-Market | |
| White Glove Support |
|
| Designated Technical Support Contact |
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| Betterworks Guides*
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| Enhanced response SLA |
*Betterworks Guides: Customer access to Guides platform where administrators can create and push out in-app guides to users directly within Betterworks. The Betterworks Guides offering unlocks the ability to help your employees easily navigate and use the platform, reinforce your specific program requirements, and provides enhanced analytics and the ability to collect in-app feedback. This is a paid for offering – it is included for Signature Support customers.
A Partnership for Success
Customer
Executive Sponsors
Promote with leadership and lead by example
Program Lead
Takes overall responsibility for full scope of the program; manage and track key activities, including training and communications
System Lead
Leads technical management of platform, including configuration and integrations
Betterworks
Program Architect
Leads the implementation and applies best practices on change management, deployment, and program design
Customer Success Manager
Ensures the solution meets the organization’s needs during and after implementation
Support & Education Teams
Provides training content and communications, as well as troubleshooting and technical support