April 21st, 2025
Dear Betterworks Customers and Partners,
In order to continue delivering the excellent service you have come to expect from using our application platform and services, we have decided to engage Theysaid.io as a subprocessor for survey services. We anticipate this engagement will commence on May 15, 2025 (“Effective Date”).
Because this vendor may process your organization’s “personal data” (as defined under applicable data protection law (GDPR, CPRA, et al.)), and in connection with the services and products that Betterworks provides, this communication shall serve as notification that Theysaid.io will be added as a new sub-processor.
About Theysaid.io
TheySaid.io is a survey platform that transforms traditional surveys into dynamic, conversational experiences. By enabling users to interact with intelligent conversational surveys, TheySaid enhances engagement and elicits deeper, more qualitative feedback compared to conventional methods. By engaging Theysaid.io, the following benefits are expected to be realized:
- Deeper insights into business value reasoning and retention risks
- Increased efficiency and workflow productivity
- Improved UX for customer surveys
For more information about the Theysaid.io product, please refer to: https://www.theysaid.io/
For specific information about Theysaid.io security and compliance, please refer to: https://www.theysaid.io/security
For detailed information about Theysaid.io privacy practices, please refer to: https://www.theysaid.io/privacy
Our Engagement with Theysaid.io
Betterworks will be using Theysaid.io’s platform to build interactive NPS surveys to collect feedback about Betterworks products and services. All information is considered confidential and will be maintained in accordance with the terms of our sub-processing agreement and our agreement with you.
As it relates to the processing of customers’ personal information, Betterworks will be providing Theysaid.io with email addresses for solicitation of surveys relating to the use of the
Betterworks platform.
Betterworks has undertaken appropriate due-diligence to ensure the processing of customer data aligns with Betterworks security and privacy requirements. Based on this review,
Betterworks is satisfied that Theysaid.io can meet the obligations for the security of personal data and will abide by the following (in addition to all applicable legal requirements):
- Shall only process personal information in accordance with Betterworks instructions.
- Shall ensure that all personnel who access personal information are bound by confidentiality obligations.
- Shall conduct regular awareness & training in relation to data protection and information security.
- Shall implement and maintain appropriate technical & organizational measures.
- Shall promptly notify Betterworks of any suspected or confirmed security breaches.
- Shall cooperate fully with Betterworks in addressing requests from data subjects or supervisory authorities.
Further Information
Betterworks does not require you to take any action pertaining to this notification. Theysaid.io is expected to provide data processing services as of the “effective date” mentioned above. Under our agreement with you, and in accordance with data protection law, you have the right to object to the use of sub-processors. However, you must do so within twenty-one (21) days of this notice.
If you chose to object or have any other questions, please reach out to us at security@betterworks.com and we will be glad to assist you with your request.