To support Betterworks’ Services, Betterworks may utilize third-parties that process Customer Data (each, a “Sub-Processor”). Betterworks utilizes third-party Sub-Processors to provide infrastructure support and to provide assistance with customer support and email notifications. Prior to engaging any third-party Sub-Processor--and on an annual basis thereafter--Betterworks evaluates Sub-Processor’s privacy, security, and confidentiality practices during its diligence reviews. Betterworks also has contractual agreements in place with each Sub-Processor addressing each of their applicable obligations. Undefined terms used on this page shall have the meanings ascribed to them in the Betterworks Terms and Conditions, Betterworks Privacy Notice, or the superseding written agreement between Betterworks and Customer (the “Agreement”).
|Sub-Processor Name||Sub-Processor Location||Sub-Processing Activity|
|Amazon Web Services, Inc.||USA -
unless Specified in an Order Form
|Cloud-based Service Provider|
|Box, Inc||USA||Cloud-based Online File Sharing &
|Gainsight, Inc||USA||Cloud-based Customer Success Platform|
|Heroku, Inc.||USA||Cloud-based Application Platform|
|Looker Data Sciences, Inc.||USA||Business Intelligence Software|
|New Relic, Inc.||USA||Cloud-based monitoring of Betterworks’
applications and infrastructure
|OwnBackup, Inc.||USA||Cloud-based Customer Success Platform Backup Services|
|Pendo.io, Inc.||USA||Cloud-based Software for User Guides and NPS surveys|
|Salesforce.com, Inc.||USA||Cloud-based Customer Success Platform|
|Sendgrid, Inc.||USA||Cloud-based Email Notification Services|
|Zendesk, Inc.||USA||Cloud-based Customer Support Services|
As Betterworks continues to grow, Betterworks’ use of our Sub-Processors may change. When we do, we will revise the “last updated” date above. If and when we make changes, Customer may be notified by email or through the Services directly, or, Betterworks will post a prominent notice on this page at or prior to the change becoming effective.
February 17, 2021
If Customers would like to be notified via email when a change is made to our sub-processor list, please use the following form to sign up for notifications.