Mott Case Study
How Mott Improved Engagement and
Culture Across a Diverse Workforce
As a manufacturer, Mott employs a largely deskless workforce across a sprawling facility in Farmington, Connecticut. Employees range from manual laborers to remote salespeople, with lots of highly specialized engineers accustomed to and desirous of effective processes. Breaks in communication or misunderstandings can create dangerous work environments or throw off project timelines which can sometimes have implications of international importance.
When NASA needs to control how much fuel leaves a satellite’s thruster, they call Mott. The company produces high-tolerance filtration systems that work in the most inhospitable environments—and it takes a welcoming work environment to do it.
What Green needed was an effective way to sample employee perceptions on an ongoing basis, and a survey format that’d be accessible to all. Only then would he and his team have the data they needed to identify safety or engagement issues and address them in the moment.
- A mostly deskless workforce → Accessible surveys on laptop or mobile
- Highly specialized functional groups → Customizable surveys
- Constantly changing projects → Frequent polls
- Potential for high risk incidents → In-depth surveys for exploring identified issues
- Rapidly evolving employee needs → Platform for employees to voice opinions
A point-in-time measurement of how happy employees are doesn’t tell you much. What matters is seeing how things trend over time. Betterworks gives us that.
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