Elevating Everyone: Unifying EX and CX for Better Business Performance
Thursday, February 22
12:00 PM – 1:00PM EST
You can’t have a great customer experience without a great employee experience (EX) — and vice versa. An integrated approach that connects EX with CX enhances loyalty and retention for both, while driving significant improvements in overall business performance. This strategic alignment between EX and CX, fueled by continuous feedback and data-driven insights, ensures that everyone contributes to and benefits from the business’s success.
Join Jeannie Walters, CEO at Experience Investigators, to learn how HR leaders can transform customer experience by building an employee experience journey that keeps your people engaged, learning, and growing. You’ll learn how to:
- Cultivate a customer-centric culture focused on the right mindset, strategy, and discipline to drive your business goals forward.
Create a purpose-driven organization where employees and customers alike align around meaningful experiences.
Build strong relationships between HR and customer experience teams to design organizational goals that create a culture of continuous improvement.
Learn the specific touch-points in your employee journey that intersect directly with your customer experience.