Betterworks has won Silver in Best Use of AI in Employee Experience for the Reworked IMPACT Awards, recognizing organizations who have helped one of their customers use artificial intelligence to improve the employee experience. This award highlights Betterworks’ continued mission to help organizations align strategy, performance, and employee growth through AI-powered performance enablement.
Why This Award Stands Out
The Reworked IMPACT Awards celebrate exceptional work in employee experience, digital workplace innovation, and employee journeys, recognizing both practitioners and vendors who create meaningful impact for their organizations and customers.
"What impressed me most was how intentionally and pragmatically AI was applied to real employee experience problems rather than positioned as a novelty. The solution addressed pain points that are notoriously difficult to solve at scale, such as goal quality, feedback synthesis, and multilingual consistency, and did so in ways that clearly reduced friction for both employees and managers." - Reworked IMPACT Awards Judge
Winners are selected based on their ability to address real workplace challenges, demonstrate innovation, and deliver measurable outcomes. The program highlights organizations that are redefining how work gets done—particularly through emerging technologies like AI.
Being recognized in the Best Use of AI in Employee Experience category underscores Betterworks’ leadership in helping organizations apply AI in practical, human-centered ways to improve performance, engagement, and development.
The Growing Complexity of Performance Management
As organizations evolve in an era defined by AI and rapidly changing workforce expectations, HR leaders face increasing pressure to deliver more personalized, efficient, and impactful employee experiences.
Yet many organizations still struggle with:
Disconnected performance management systems that create friction instead of clarity
Low-quality goals that fail to connect individual work to business strategy
Feedback overload that slows managers down rather than enabling better decisions
Limited visibility into employee development and talent potential
These challenges are amplified in global organizations, where scale, language differences, and change resistance make it even harder to deliver consistent and meaningful employee experiences. To stay competitive, organizations need solutions that not only streamline performance processes, but actively improve how employees engage with their work.
Inside the Betterworks + LivePerson Transformation
This award showcases Betterworks’ partnership with LivePerson, a global leader in conversational AI, to modernize performance management into a more engaging, efficient, and data-driven experience.
Before implementing Betterworks, LivePerson faced challenges common to many organizations:
A legacy performance system that felt disconnected from daily work
Inconsistent and low-quality goal setting
Time-consuming feedback processes for managers handling input from dozens of stakeholders
Limited visibility into employee development and talent insights
Together, Betterworks and LivePerson reimagined the employee experience by embedding AI directly into performance workflows. LivePerson was able to:
Elevate goal setting with AI-assisted recommendations aligned to company priorities
Reduce manager workload by 50–75% through AI-powered feedback summaries
Accelerate adoption globally, with 85% of employees setting OKRs within 45 days
Increase participation, reaching 93% review completion rates
Unlock talent insights, with over one-third of employees setting developmental goals within 90 days
By simplifying complex processes and surfacing actionable insights, Betterworks helped LivePerson create a more engaging and scalable performance experience, turning what was once an administrative burden into a driver of growth.
Building What’s Next in Performance Enablement
This recognition comes during a period of continued innovation for Betterworks in performance enablement and is reflected in a growing list of industry recognition. This includes honors from the Brandon Hall Group Excellence in Technology Awards, the Inc. Power Partner Awards, and the Newsweek AI Impact Awards. The company is expanding its AI-powered capabilities across goal setting, feedback, conversations, skills, and analytics—helping organizations turn performance data into meaningful action. By combining human-centered design with advanced AI, Betterworks is enabling organizations to move beyond outdated performance management processes and build cultures focused on growth, clarity, and improved business outcomes.
Explore the Betterworks Platform
Recognition like this is a testament to the organizations and HR leaders who trust Betterworks to transform their employee experience. Learn how Betterworks helps organizations use AI to connect strategy, performance, growth to build high-performing teams.
