Betterworks’ Customer Success Team has been named Team of the Year in the 2026 Excellence in Customer Service Awards by the Business Intelligence Group. The award honors organizations and teams delivering measurable, human-centered customer experiences at scale—highlighting Betterworks’ commitment to helping enterprises turn performance management into real business impact.
“Our Customer Success team is deeply committed to our customers and the outcomes they achieve, and this recognition is a testament to the trust they’ve built and the results they help deliver.” said Betterworks COO Andrea Lagan. “They go beyond implementation to guide real transformation, and that’s what makes this work so meaningful.”
Why This Award Signals a Higher Bar for Customer Service
The Business Intelligence Group’s Excellence in Customer Service Awards recognize organizations that are transforming how customer experience drives business outcomes and not just satisfaction scores.
Unlike popularity-based programs, winners are evaluated by experienced business leaders using objective scoring criteria, with a focus on innovation, execution, and measurable impact across the customer lifecycle.
This year’s program included nominations from more than 20 industries worldwide, spotlighting organizations that prove customer service is not just a support function—but a strategic driver of growth and retention.
As Russ Fordyce, Chief Recognition Officer at the Business Intelligence Group, notes:
“This year’s winners are redefining what customer service means by delivering measurable value, building trust, and creating meaningful customer relationships in a rapidly evolving landscape.”
Customer Success Has Become a Business-Critical Function
Customer expectations have fundamentally changed, especially in enterprise software.
Today’s HR and business leaders don’t just need technology vendors. They need strategic partners who can:
Guide complex organizational change
Deliver measurable business outcomes
Scale programs globally without losing impact
Prove ROI to executive stakeholders
Yet many organizations still struggle with fragmented implementations, low adoption, and unclear value realization.
In high-stakes enterprise environments, poor execution slows progress and puts transformation initiatives at risk. That’s why customer success has emerged as one of the most important—and most difficult—functions to get right.
From Implementation to Impact: How Betterworks Delivers Customer Success Differently
Betterworks’ Customer Success team is built to solve exactly this challenge—helping global enterprises turn performance management into a measurable driver of business outcomes.
Rather than focusing solely on product adoption, the team operates as a strategic partner across the entire customer lifecycle:
Enterprise-scale delivery supporting deployments of up to 110,000 employees
Structured implementation methodology ensuring consistent, on-time, on-budget execution
Deep change management expertise with an average of 13 years guiding enterprise transformations
Performance Maturity Model to connect performance programs directly to business and talent outcomes
Ongoing executive partnership through business reviews and continuous optimization
This approach enables organizations to move beyond legacy performance processes and build systems that drive alignment, manager effectiveness, and organizational performance.
Proof in the Results: Industry-Leading Customer Outcomes
The recognition reflects Betterworks’ consistent execution and measurable results.
Over the past year, Betterworks’ Customer Success team has delivered:
Implementation NPS scores as high as +100
Program NPS averaging +50
Customer Support CSAT scores of 95–100%
95% of projects delivered on time
98% delivered on budget
90% gross retention across key account portfolios
In one global enterprise rollout, a customer implementing multiple platforms simultaneously described Betterworks as “by far the best platform”—citing the team’s responsiveness, partnership, and execution.
Built for Complexity: Delivering Transformation in Real-World Conditions
This award also reflects the team’s ability to execute in complex, high-pressure environments.
In a recent global deployment, Betterworks successfully rolled out its platform to 7,000 employees across multiple regions in under six months, replacing fragmented legacy systems with a unified performance experience.
The success of that rollout hinged on:
Coordinated global program design with regional flexibility
A highly structured change management strategy
Cross-functional collaboration across executive sponsors, program leads, system architects, and support teams
Even in environments with competing enterprise initiatives, the team consistently delivers high adoption, strong engagement, and measurable outcomes.
Momentum: Building the Future of Performance Enablement
This recognition comes at a time of continued momentum for Betterworks.
As organizations increasingly demand measurable outcomes from HR technology, Betterworks is expanding its capabilities across performance enablement, analytics, and AI-powered insights that help customers turn performance data into action.
At the center of this growth is a clear philosophy: customer success is the engine that drives long-term value.
Explore the Betterworks Platform
Learn how Betterworks helps organizations transform performance management into measurable business impact at enterprise scale. Explore the platform here.
